Last Update: 09/12/24
INTRODUCTION
Privacy Policy
This document details the privacy practices employed by the familyhearted.com website ("Website"), squarely addressing the collection, use, and management of personal information provided by users engaging with the Zenboost Limited Website to access Zenboost Limited Service. The document aims to transparently communicate how personal data is handled, the user's rights concerning their data, and the measures Zenboost Limited takes to protect privacy.
Visitors to the familyhearted.com are not compelled to share personal information merely by their presence. However, to partake in certain services offered by Zenboost Limited, personal data collection may become necessary. In instances where personal data is required, we ensure to obtain clear consent from the users, adhering strictly to the guidelines set by the General Data Protection Regulation (GDPR) and other pertinent privacy laws. It's pertinent to note that according to GDPR's Article 37/1, the appointment of a Data Protection Officer (DPO) isn't mandatory for Zenboost Limited. Despite this, we have designated a capable individual tasked with overseeing our GDPR compliance. This person is readily available to address any queries, requests, or concerns regarding data protection and can be contacted at [email protected].
Zenboost Limited's commitment to privacy extends to rigorous adherence to the GDPR and the enforcement of comprehensive data protection laws applicable in various jurisdictions. This involves handling personally identifiable information - including names, addresses, emails, phone numbers, and payment details - with the highest degree of security and confidentiality.
The core intent of our Privacy Policy is to provide a clear understanding of the types of personal information we collect, the purpose behind its collection, and how it is utilized and processed. Integral to this policy is informing our users about their privacy rights and the power they hold over their personal data.
We, Zenboost Limited, have instituted solid technical and organizational safeguards to ensure that personal data processed on our Website is protected against unauthorized access, alteration, disclosure, or destruction. We take our responsibility as the data controller seriously and are committed to upholding the privacy and security of our user's information.
It's crucial to highlight that our services are not directed at minors, and our Website is not designed to attract individuals under the age of 18. Zenboost Limited prioritizes the privacy of its users and is devoted to maintaining a safe and secure environment for personal data, underlining our commitment to upholding the highest standards of data protection and privacy practices.
THE DATA WE COLLECT ABOUT YOU
At Zenboost Limited, we are dedicated to transparency and the protection of our users' privacy. Our collection of personal data is driven by the need to offer seamless, secure services and maintain the integrity of our operations in compliance with the GDPR and other relevant privacy legislations. Here we outline the categories of personal data we collect and the rationale behind it.
Categories Of Personal Data Collected
User's Information: This constitutes the foundational data required for setting up an account with Zenboost Limited. It includes your complete name (first and last), email address, and other identifiers that enable us to personalize your experience. This information is essential not just for creating your account but also for facilitating communication, ensuring security, and providing customer support.
Billing Information: To process any transactions with Zenboost Limited, billing information is critical. This includes your address, zip code, city, country, phone number, and payment method details (excluding credit card numbers and expiration dates, which are not stored by us). These details ensure that transactions are processed smoothly and securely, reflecting our commitment to data protection and privacy.
Technical Information: Includes data like IP addresses and location data, which are necessary for us to deliver a tailored service experience. These details help us understand user engagement across different regions and improve our website's functionality and security measures.
Purpose and Use of Collected Data:
The personal data collected by Zenboost Limited serves multiple vital functions:
· Improving User Experience: By understanding how our services are used, we can make necessary adjustments that enhance our website’s performance and make our services more user-friendly.
· Communication: We use your email for sending important notifications regarding your account, such as registration confirmations, password reset instructions, and transaction receipts.
· Security and Fraud Prevention: It's paramount for us to ensure the security of your personal data. Collected information helps us protect against unauthorized access, fraud, and other malicious activities.
· Statistical Analysis: Aggregated data is used to analyze user demographics and behavior. This helps us in making data-driven decisions that improve the overall service we offer.
COOKIE POLICY OVERVIEW
At Zenboost Limited, we prioritize the privacy and security of our users while striving to deliver a seamless online experience. Our Cookie Policy explains how we use cookies and pixel tags to enhance website functionality, analyze user behavior, and support our marketing efforts.
Understanding Cookies and Pixel Tags
Cookies are small text files placed on your device by a web server when you visit our website. These cookies are designed to store a modest amount of data specific to you and our website, allowing us to deliver a tailored experience during your visit and upon return.
Pixel Tags (or web beacons) are tiny, invisible images embedded in web pages and emails. They work in tandem with cookies, enabling us to measure the effectiveness of our communications and understand how users interact with our website.
Managing Cookies
Users have full control over the use of cookies through their web browser settings. You can set your browser to reject new cookies, alert you to new cookies being sent, or disable cookies altogether. While disabling cookies can affect your ability to use certain features on our website, we ensure that essential functionalities remain accessible.
For detailed guidance on managing cookies, we recommend visiting www.allaboutcookies.org and www.youronlinechoices.com.
Our Use of Cookies
Zenboost Limited uses cookies to:
· Enhance website navigation and functionality.
· Analyze how our site is used, helping us identify and make necessary improvements.
· Support our online advertising efforts by gathering data on user preferences and behaviors.
We utilize both session cookies (which expire once you close your browser) and persistent cookies (which stay on your device for a pre-defined period or until you delete them).
Privacy and Security
Our commitment to user privacy extends to how we use cookies and pixel tags. We do not use these technologies to collect or store personal information without consent or unless it is strictly necessary for the services requested.
If you have any concerns or questions about how we use cookies, please contact our customer service.
Opting Out
Users who prefer not to participate in the benefits of cookies have the option to opt-out by adjusting their browser settings accordingly. Additionally, certain third-party services offer tools to opt-out of data collection practices, further empowering users to control their online privacy.
Please note, making changes to your cookie preferences may impact your browsing experience on our website and many others, potentially limiting access to certain content or functionality.
Our Cookie and Pixel Tag Policy is part of our broader Privacy Policy, designed to ensure transparency and build trust with our users. At Zenboost Limited, we are dedicated to protecting your privacy while providing a rich, interactive online experience.
HOW WE USE YOUR PERSONAL DATA
Data Storage and Elimination
The process of managing personal data at Zenboost Limited is meticulously designed to respect the privacy and integrity of our users. In compliance with legal requirements and our commitment to privacy, we retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the satisfaction of any legal, accounting, or reporting requirements. Our approach to data storage and elimination is guided by the principle of data minimization, ensuring that we do not store information beyond its utility or the statutory retention periods.
To safeguard our users' information, Zenboost Limited employs a rigorous data elimination protocol. Once data reaches the end of its retention period or is no longer necessary for the reasons it was collected, we initiate a secure destruction process. This process is designed to effectively eliminate or de-identify personal data, thereby minimizing any potential risk associated with data breach or unauthorized access.
Our policies are in strict alignment with international data protection regulations, including but not limited to the General Data Protection Regulation (GDPR) for our users within the European Union. This regulatory compliance underscores our efforts to not only limit data storage to what is absolutely necessary but also to ensure that any data elimination or de-identification is conducted with the utmost care for security and confidentiality.
Despite our commitment to eliminating unnecessary data, there are circumstances where data may be retained in a de-identified form for archival or research purposes, provided such retention aligns with legal provisions and does not infringe on individual privacy rights. In these cases, Zenboost Limited takes careful measures to strip all personal identifiers from the data, significantly reducing any associated risks and maintaining our commitment to user privacy.
Given the detailed pre-existing content on data protection and privacy rights, expanding further on these themes necessitates a deep dive into the practical application of these rights and the challenges that individuals and data controllers face in the digital age.
Practical Application of Data Protection Rights
Implementing data protection rights, such as the Right to Correction, Deletion, and Data Portability, presents a dual challenge for both individuals and organizations. For individuals, the primary hurdle is awareness. Many are unaware of the extent of their rights under laws like the GDPR. Thus, educational initiatives are paramount to empower users to take control of their personal data. On the flip side, organizations must develop robust systems that can handle these requests efficiently and securely. This often involves overhauling existing data management practices and investing in technology that can automate the process of data correction, deletion, and portability.
Challenges in Data Protection
One of the significant challenges in data protection is the tension between data portability and security. While data portability empowers individuals to move their data freely from one service provider to another, it also poses a risk of data breaches during the transfer process. Ensuring that personal data is transferred securely between controllers requires stringent protocols and encryption technologies, which can be costly and complex to implement.
Furthermore, the Right to Deletion (“Right to be Forgotten”) poses unique challenges, especially when balanced against the public interest or the archival of historical data. Determining what constitutes a valid reason for data to be retained versus when deletion is mandated can lead to complex legal interpretations and ethical considerations.
The Role of Automated Decision-Making
Automated decision-making, including profiling, introduces another layer of complexity. Ensuring transparency and fairness in these processes is critical to prevent discrimination and protect individuals' rights. Organizations must disclose the logic behind their automated decisions, providing individuals with a clear understanding of how and why decisions affecting them are made. This transparency is crucial for building trust and ensuring accountability.
International Data Transfers
The challenges associated with international data transfers are primarily centered around ensuring that personal data is protected according to the high standards of the GDPR, regardless of where it is processed. This is especially pertinent in the context of differing privacy laws across jurisdictions. Organizations must ensure that adequate safeguards are in place, which may include Binding Corporate Rules (BCRs) or Standard Contractual Clauses (SCCs), to protect data outside the EU.
DATA SECURITY
At Zenboost Limited, we place the highest importance on user privacy and control over personal information. Our approach to data management is founded on obtaining the explicit consent of the individuals involved, who we refer to as data subjects or users. In essence, consent must be a clear, informed, specific, and unambiguous agreement from the data subject, given through a definitive positive action that allows the use of their personal data. A data subject or user is any identifiable natural person whose personal data we process at Zenboost Limited. This process encompasses a wide range of activities including the gathering, storing, organizing, altering, accessing, reviewing, utilizing, sharing, combining, and erasing of data, which may be done either manually or through automated systems.
Personal data refers to any information related to a data subject or user that can directly or indirectly identify them. This includes, but is not limited to, their name, ID numbers, location details, online identifiers, or any characteristics that are physical, psychological, genetic, mental, economic, cultural, or social in nature. Our commitment to careful data management reflects our dedication to protecting our users' privacy and rights. We ensure that data subjects are thoroughly informed and give their consent freely to our data handling activities. By doing so, Zenboost Limited adheres to the GDPR and other privacy regulations, upholding the highest standards of data privacy and security.
Zenboost Limited employs various methods to collect personal data to ensure the efficient delivery of our services and to meet our legal obligations. These methods include, but are not limited to, direct interactions where users might provide data by filling in forms on our website, by registering to use our services, or by corresponding with us by phone, email, or otherwise. We also collect data through automated technologies or interactions as users interact with our website, which may include technical data about their equipment, browsing actions, and patterns. Additionally, we may receive personal data from third parties and public sources, including, for instance, business partners, sub-contractors, analytics providers, and search information providers.
Legal Disclosures
At Zenboost Limited, protecting your service usage privacy is our top priority. However, there are certain circumstances under which we may be required to disclose the personal information stored in your account or on Zenboost Limited's servers and databases. These circumstances include, but are not limited to:
· Complying with legal obligations or responding to valid legal inquiries and proceedings that involve us;
· Investigating and addressing potential violations of this privacy policy or instances where the service could be utilized for unlawful activities;
· Investigating activities suspected of being fraudulent;
· Safeguarding the rights, property, or safety of Zenboost Limited, our employees, our users, or the public.
We are committed to maintaining your privacy, but it is crucial for ensuring compliance and the overall protection and integrity of our services and all parties involved.
In the event of a change in ownership due to mergers, acquisitions, reassignments, the dissolution of the business, or a direct or indirect sale of our assets or Website(s), the personal information of users associated with the involved Website(s) will be transferred to the new owner(s). We will notify you of any such transitions, providing you with the opportunity to exercise your GDPR rights. This may include the right to modify or delete your personal data or revoke consent at any time by contacting us through the specified communication channels, or you may opt to comply with any new policies should the acquiring entity revise the Privacy Policy.
To ensure the protection and lawful processing of personal data in accordance with GDPR standards, we might disclose Information Gathering to third-party entities, such as strategic partners for marketing purposes, assuming that formal data processing agreements are established. For conducting payment transactions, the controller may share individuals' personal data with various processors, like payment gateways, ensuring compatibility with DPA. This measure is critical for facilitating transactions that grant users access to and use of Zenboost Limited Service.
Given our reliance on external technology providers for delivering our Services, your data might be transferred internationally. Technology service providers are only allowed to process the personal data we share as sub-processors, strictly in line with the Data Processing Agreement (DPA) according to GDPR guidelines. However, please note that encryption efforts can be rendered ineffective if a user fails to securely manage and store their access credentials, such as passwords. If credentials are compromised due to a user's negligence, the controller cannot be held responsible for any resulting data breaches.
Should a personal data breach occur, the controller is obliged to report the incident to the appropriate supervisory authority without undue delay, ideally within 72 hours of discovery, unless it is unfeasible to do so. Furthermore, if the breach poses a potential risk for unauthorized access to personal data, the controller must inform the affected individuals promptly. Nonetheless, the obligation to notify may be exempted if robust security measures, like encryption, were previously implemented and applied to the data implicated in the breach.
DATA RETENTION
Zenboost Limited is committed to a principle of data minimization and limiting the storage of personal data to a timeframe that is necessary for providing its Services effectively. Personal data collected from individuals will be retained only for the duration required to fulfill the purposes outlined in this policy, including the provision of services, compliance with legal obligations, resolution of disputes, and enforcement of our agreements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, as well as the applicable legal requirements.
In line with this policy, personal data that is no longer necessary for any legitimate business purpose or to comply with legal or regulatory obligations will be either securely deleted or anonymized, so that it can no longer be associated with a specific individual, thereby ensuring the privacy and protection of user data at all times.
Should individuals wish to inquire about the specific retention period for their personal data or request early deletion, they may contact Zenboost Limited's Data Protection Officer (DPO) using the contact information provided in this policy. However, it is important to note that in certain circumstances, we may be legally required to retain some data for a specified period, even after the relationship with a user has ended.
By managing data retention in a responsible and lawful manner, Zenboost Limited aims to respect the privacy of its users while balancing the need to retain data for administrative purposes and to comply with legal obligations.
LEGAL COMPLIANCE
Our Privacy Policy is in strict compliance with major regulatory standards, encompassing the General Data Protection Regulation (GDPR) (EU) 2016/679, which focuses on safeguarding personal data and the rights of individuals during data processing activities, while also facilitating the free flow of personal data. This regulation effectively replaced the Data Protection Directive (95/46/EC) from May 25, 2018. Visitors from regions outside the European Union must ensure they conform to relevant local laws to the degree these are applicable. Under GDPR, there are two primary entities involved in data management: data controllers, who determine the reasons and means of processing personal data, and data processors, who handle the data on behalf of the controllers. Within this framework, our clients, including both businesses and individual users, serve as data controllers, positioning Zenboost Limited as a data processor obligated to meet GDPR's stringent requirements and to verify that our data processing partners uphold these principles as well.
CONTACT INFORMATION
For inquiries regarding this Privacy Policy, modifications to your personal data, or requests to delete your information from our records, kindly reach out via email to [email protected], mentioning "Re: Privacy Policy" in the email subject for immediate recognition. In line with Articles 6-III and 19 of the Law No. 2004-575 dated June 21, 2004, concerning Confidence in the Digital Economy, also referred to as LCEN, we hereby present the following details to our site users and visitors of the familyhearted.com website:
· Legal Status: Company
· Legal Form: LTD
· Registered Name: Zenboost Limited
· Office Location: Office 7e Brook House, Rayleigh Road, Leigh-On-Sea, Essex, United Kingdom, SS9 5JG
· Registration Number: 15791954
· Chief Executive Officer: BILLY KANE BROTHERSTON
· Tax Identification Number: default
· Support Email: [email protected]
· Website Designer: Zenboost Limited
· Editor In Chief: Zenboost Limited
· Content Oversight Contact: [email protected]
· Website Administrator: Zenboost Limited
· Webmaster Contact Info: [email protected].