Last update: 11/12/24
INTRODUCTION
Acceptance of Terms
In today's digital age, the Acceptance of Terms is a critical element that defines the interaction between service providers and their users. These Terms and Conditions ("Terms") serve not just as a legal foundation, but as a clear communication of expectations, rights, and responsibilities for both parties involved. When you, as a user, access, utilize, or sign up for our services at Zenboost Limited, you enter into a binding legal agreement by accepting these Terms. This agreement is paramount as it dictates your usage rights, outlines our obligations to you, and sets the framework for a trustworthy relationship.
Understanding and agreeing to these Terms is essential before engaging with our services. These terms ensure that you are informed about the nature of the data and content you might be exposed to, the proper usage policy of our services, and the limitations of liability. Notably, these Terms also encompass your consent to adhere to any amendments made in the future, which Zenboost Limited may introduce as our services evolve and expand. Such amendments will be communicated through updates on our website, making it imperative for you to review the Terms periodically to ensure continued compliance and agreement.
It is worth mentioning that this agreement lays down the legal grounds for utilizing our platform, highlighting the importance of the use of the services in a manner that is respectful and lawful. This includes the creation of a secure environment for all users by safeguarding their data and privacy, a commitment that Zenboost Limited takes seriously. Our privacy policies and practices are constructed to not only comply with relevant laws and regulations but to exceed them, ensuring the utmost confidentiality and integrity of your data.
The transactional aspect of our relationship also falls under the Acceptance of Terms. This includes, but is not limited to, the processing of payments, the acknowledgment of the subscription services provided upon the reception of login credentials, and a mutual agreement on the value of the services exchanged. Zenboost Limited guarantees prompt and efficient access to our information platforms, minimizing any potential delays in service delivery.
Furthermore, the Terminology section within these Terms serves to clarify essential definitions such as "Site," "Member," "Subscription," and "Access rights," among others, to dispel any possible ambiguities. This clarity is crucial in ensuring that you fully understand the extent of your rights, the scope of the services provided, and the limits of access granted under this agreement.
The Acceptance of Terms is a comprehensive contract that governs your interaction with Zenboost Limited's services. It protects your rights as a user while ensuring you comprehend your responsibilities. By agreeing to these Terms, you affirm your understanding and compliance, fostering a safe, respectful, and law-abiding use of our platforms and services. This legal bond is not just a formality; it's a mutual commitment to uphold the integrity, privacy, and quality of the service experience at Zenboost Limited.
Zenboost Limited places a high emphasis on customer satisfaction and the seamless provision of services. To this end, we continually strive to maintain a transparent, user-friendly experience that facilitates not just the acquisition of services but also ensures ongoing support and assistance. Our dedicated customer service team is available to address any inquiries or concerns you may have, empowering you with the knowledge and assistance needed to maximize the benefits of your subscription. Additionally, we encourage feedback and suggestions from our subscribers as part of our commitment to continuous improvement and adaptation to our users' evolving needs. This feedback loop is essential for driving innovation and enhancing user satisfaction. By engaging with us, you help shape the future of our services, ensuring they remain aligned with the needs and preferences of our diverse user base.
Modification of Terms
Zenboost Limited reserves the right to modify, alter, or update these Terms and Conditions at any time, recognizing that the digital landscape is perpetually evolving. Such modifications are deemed necessary to cater to technological advancements, legal requirements, company policies, or the enhancement of user experience. When changes are made, they will be effective immediately upon posting on the Site, unless stated otherwise. Zenboost Limited is committed to maintaining transparency with its users; therefore, we will endeavor to provide reasonable notice prior to any significant changes taking effect. This notice may be delivered via email, posted on our website, or through any other method deemed appropriate to ensure that our members are informed in a timely and efficient manner.
It is the user's responsibility to periodically review the Terms to stay informed of any updates. Continuous use of Zenboost Limited's services after the implementation of such modifications constitutes your acceptance of the revised Terms. Should you disagree with the amended Terms, your sole recourse is to cease all use of Zenboost Limited's services and platforms.
We understand the importance of maintaining a delicate balance between the need for change and the stability of the user experience. Therefore, Zenboost Limited approaches each modification judiciously, with the aim of achieving a seamless transition for its users, without diminishing the quality or security of the services provided. Additionally, in cases where changes materially affect the user's rights or obligations, Zenboost Limited will ensure more direct communication to allow for an adequate adjustment period.
It is crucial for users to comprehend that the "Modification of Terms" clause is a standard practice across digital platforms, serving not only to protect the company's operational flexibility but also to align the services offered with users' expectations and legal norms. By agreeing to these Terms, users acknowledge and accept this procedural approach to maintaining the relevancy and legality of the service agreement.
ACCOUNT REGISTRATION
Requirements for Account Creation
In the digital realm of Zenboost Limited, creating a user account is the first step towards accessing our expansive suite of services and recources. To establish an account on familyhearted.com, there are several fundamental requirements and conditions that must be met to ensure both the integrity of the platform and the security of our users.
· Accurate Information: During the account registration process, it’s imperative that all information provided is both accurate and complete. This includes, but is not limited to, a user’s full legal name, a current email address, and any other information requested on the registration form. The accuracy of this information is crucial for maintaining the security of your account and ensuring effective communication between Zenboost Limited and its users.
· Account Security: Users are responsible for maintaining the confidentiality of their account login information, including their password. It is highly recommended to use strong, unique passwords and to change them regularly to prevent unauthorized access. Zenboost Limited employs robust security measures to protect user information, but the responsibility for safeguarding login credentials squarely falls on the user.
· One Account Per User: Each user is permitted to create only one account on familyhearted.com. This policy is in place to prevent abuse of the system and ensure fair access to our services for all users. In cases where duplicate accounts are detected, Zenboost Limited reserves the right to disable or delete the additional accounts at its discretion.
· Acceptance of Terms: By creating an account, users explicitly agree to abide by Zenboost Limited’s Terms of Service, Privacy Policy, and any other relevant policies. It is the user’s responsibility to review these documents thoroughly to ensure understanding and compliance.
Zenboost Limited reserves the right, at its sole discretion, to refuse registration, terminate accounts, or edit content in accordance with these guidelines and our broader mission to provide a secure, reliable service to the community. By following these guidelines and maintaining the integrity of your account information, you help create a better, safer environment for all users on familyhearted.com.
Account Responsibilities
All subscribers are required to use Zenboost Limited's website and services strictly for lawful purposes. It is forbidden to post or transmit any content that infringes upon intellectual property rights, or that is defamatory, obscene, abusive, or in any way objectionable. Additionally, engaging in any activity that violates any applicable local, state, national, or international law, including, but not limited to, attempts to gain unauthorized access to other computer systems or networks connected to the site, is strictly prohibited.
At Zenboost Limited, the protection of subscriber privacy is paramount. All information and data provided by subscribers during the account registration process, including, but not limited to, personal details, payment information, and other sensitive information, are protected under our comprehensive Privacy Policy. Subscribers bear the responsibility for maintaining the confidentiality of their account details and password and must take adequate measures to restrict access to their computers or devices. It is essential to accept responsibility for all activities conducted under one’s account or password.
To enhance security, the use of complex and secure passwords is strongly encouraged. In the event of unauthorized account usage or any breach of security, subscribers must promptly inform Zenboost Limited. This notification helps in taking swift action to safeguard your account and mitigate any potential harm.
Subscribers have a duty to ensure the accuracy and completeness of the information provided during account creation and to keep this information up to date. Failure to maintain accurate account information can lead to a suspension or termination of the account.
Subscribers agree to comply fully with all the terms and conditions set forth by Zenboost Limited, including any updates or modifications. In the case of inquiries or investigations by Zenboost Limited or any relevant authority, subscribers are expected to cooperate fully. This cooperation may include, but is not limited to, providing access to data or information related to the use of Zenboost Limited's services.
By adhering to these responsibilities, subscribers contribute to a secure, reliable, and compliant environment, benefiting all users of Zenboost Limited's services. Non-compliance with these guidelines may result in the suspension or termination of the subscriber’s account, underscoring the importance of understanding and fulfilling these account responsibilities.
SUBSCRIPTION SERVICES
Types of Subscriptions
The price of the trial period is €9.99 for 5 days, but the Zenboost Limited reserves the right to conduct promotional campaigns for selected regions, countries, and user groups and provide a trial at a price of €1.95. This trial is designed to provide full access to Basic, Standard, and Premium, allowing customers to explore the breadth and depth of our services. Should customers choose to continue with their subscription beyond this trial period, they will be automatically transitioned to a monthly subscription model. Basic will be billed at 49.80 per month, Standard at 69.90, and Premium will cost 85.80 monthly.
To ensure uninterrupted service, Zenboost Limited may preauthorize payment before each subscription renewal. Customers wishing to cancel their subscription can do so at any time; if done before the renewal date, the full amount will be refunded to the original payment method. Furthermore, Zenboost Limited is committed to delivering exceptional value, which is why we periodically offer subscription discounts ranging from 15% to 65%. These discounts provide an additional incentive for our customers to continue enjoying our services, with renewal offers potentially available within 5, 7, or 15 days following a billing cycle.
Subscription Fees and Payment
Zenboost Limited takes pride in accommodating the financial needs and preferences of our subscribers by periodically offering promotional discounts. These specially discounted rates enable subscribers to enjoy significant savings on our various services. Specifically:
· Basic might be available at enticing discounted rates such as €24.39, €14.63, or even as low as €10.12, offering substantial savings.
· Standard could see a reduction in cost to €42.03, €25.22, or €17.43, making it more accessible to a broader audience.
· Premium may be offered at reduced prices of €72.42, €43.45, or €30.03, presenting an unbeatable value proposition.
Furthermore, Zenboost Limited is delighted to announce an exclusive promotional offer where the price for any of our service plans could drop to as low as €10.00/month. This special rate bolsters our commitment to affordability and ensures that quality services are within reach for everyone.
Premium Subscription Plans
For subscribers seeking an elevated experience, Zenboost Limited offers premium service plans valued at €69.90 and €85.80. These top-tier options include access to a broader range of sophisticated features and resources tailored to meet the demands of even the most discerning subscribers. Highlights of these premium plans include enhanced customer support, advanced customization options, and exclusive access to new recources and features before their general release.
Payment Methods
Our site presents subscribers with an expansive variety of payment methods to ensure convenience and security. Accepted payment options include Maestro, Diners Club, Visa, Mastercard, and JCB, which are all prominently displayed on the payment page for ease of access. To guarantee transactional security and customer satisfaction, Zenboost Limited exercises the right to pre-authorize the charge on your credit card for all potential transaction amounts. This comprehensive approach covers special introductory prices, verification fees, trial promotions, subscription costs, and any additional fees without limitation. Engaging in any payment transaction on our platform signifies a subscriber’s agreement to and acceptance of our Terms of Use, Refund Policy, and Privacy Policy, prominently outlined on familyhearted.com. This agreement is solidified through the "click to accept" method, where selecting a checkbox confirms full adherence to these Terms and Conditions. Furthermore, Zenboost Limited frequently engages in partnerships with marketing firms to roll out promotional campaigns that provide subscribers with enticing offers; these can include discounted initial trial periods priced at €1.17 and favorable adjustments to renewal rates, lowering them from €69.90 to €64.99.
For certain countries, banking regulations and processing times may cause delays. Rebilling the next day helps users avoid the inconvenience of manually renewing their subscription, thereby maintaining continuous service without any lapse.
Refund Policy
Zenboost Limited prides itself on a straightforward and customer-centric refund policy, reflecting our commitment to satisfaction and trust. Recognized for our transparency, we guarantee a full refund to subscribers within 14 days of their purchase, should they find themselves dissatisfied with our services for any reason. This policy is designed to make the refund process as seamless as possible, ensuring that our customers feel secure and valued from the moment they decide to engage with our services.
Handling Chargebacks
With a vigilant approach to chargebacks, Zenboost Limited meticulously reviews each case to determine the underlying cause and to assess the appropriate next steps. This process is crucial for maintaining a safe transaction environment, preventing fraudulent activities, and protecting our subscribers' interests. In instances where fraudulent activity is suspected, Zenboost Limited does not hesitate to collaborate with credit card issuers, thereby safeguarding the account of the subscriber and mitigating the risk of unauthorized charges. Our proactive stance on chargebacks underscores our dedication to upholding the highest standards of security and customer service.
Cancellation and Refund Policy Detailed Information
To cancel your subscription and request a refund, subscribers are encouraged to reach out directly to our customer support team via email at [email protected], by phone, or through navigating to our dedicated Unsubscribe Page. Our team is equipped to handle your requests efficiently, ensuring that your cancellation and any applicable refund are processed promptly. Please keep in mind that to be eligible for a full refund, the request must be made within the stipulated 14-day window from the initial charge.
Cancellation requests must be submitted at least TWO (2) DAYS before the end of the current subscription period, including trial subscriptions, to avoid automatic renewal charges. Subscribers are reminded that upon cancellation, access to premium features and content will remain active until the end of the paid period, providing continued value even as the subscription comes to a close.
In line with our commitment to flexibility and customer satisfaction, Zenboost Limited asserts the right to cancel subscriptions at its discretion. Should there be a need to cancel a subscription due to exceptional circumstances, subscribers will be notified accordingly and provided with specific instructions on how to manage their subscription preferences moving forward.
Our policies are crafted with the intention of fostering a transparent, secure, and engaging experience for all our subscribers. For more comprehensive details on our cancellation and refund policies, we encourage you to visit the Refund Policy section of our website.
USE OF SERVICES
The "Use of Services" section is crafted to delineate the boundaries and expectations set forth for subscribers engaging with our platform's offerings. By subscribing to our services, individuals are endowed with the privilege of accessing a variety of content and resources tailored to enrich their experience. This access is granted for the subscriber's personal enjoyment and educational purposes, underscored by a strict non-commercial usage policy. Subscribers are reminded that the services and content provided should not be used for any commercial endeavors, nor should they be disseminated among third parties for either commercial or non-commercial reasons.
Subscribers are entrusted with the responsibility to maintain the integrity of the platform by refraining from distributing any content obtained from our services across peer-to-peer networks, file sharing services, or any other unauthorized channels. The modification, public display, rental, or sale of any content from our site is expressly prohibited. We reserve the right to terminate access to our services for any subscriber found in violation of these terms, necessitating the immediate eradication of any downloaded, replicated, or printed materials from our site.
Ensuring secure access to our services is paramount. Each subscriber is provided with a unique username and password, establishing a safeguarded portal to our content. The confidentiality of login information is pivotal, underlining the importance of not sharing these credentials with others. Our commitment to security is further underscored by the deployment of advanced software aimed at monitoring activity on the platform to prevent unauthorized access. In the event of security concerns such as theft or loss of login information, subscribers are obligated to notify us promptly to prevent unauthorized use of our services.
Upon becoming a subscriber, individuals are endowed with a withdrawal right for a period of 14 days post-subscription purchase, allowing for the cancellation of their subscription and a full refund. This right is a testament to our confidence in the value and quality of our services, offering peace of mind and flexibility to our subscribers.
The transfer of subscription rights is strictly regulated, prohibiting subscribers from assigning or transferring their access rights and responsibilities under this agreement to any third party without explicit approval from our platform. This regulation ensures that our services remain exclusive to our valued subscribers, safeguarding against unauthorized usage. However, it's important for subscribers to understand that we maintain the authority to assign or delegate our rights and obligations under this agreement to a third party as deemed necessary, with such actions being duly communicated to our subscribers in accordance with this agreement's stipulated procedures.
PAYMENT AND REFUND POLICY
Resolving Disputes and Handling Chargebacks
Zenboost Limited is committed to resolving disputes and chargebacks efficiently and favorably. We strongly encourage our Subscribers to get in touch with our customer support team at [email protected] before initiating a chargeback through their financial institution. Our objective is to resolve any disagreements amicably, ensuring an equitable outcome for all parties involved. Please be aware, proceeding with a chargeback without prior communication with Zenboost Limited could result in an immediate cessation of service and a revocation of platform access. We recommend our Subscribers to acquaint themselves with our chargeback and dispute resolution policy available on our website to fully grasp the process and its implications.
Guidelines for Refunds
At Zenboost Limited, we prioritize your satisfaction. If you find our services lacking in any way, we offer a structured refund process. To apply for a refund, contact our customer support at [email protected] with a detailed explanation for your request. It's important to understand that eligibility for refunds may be influenced by several factors, including the time elapsed since the purchase and the level of service used. Our team carefully examines each request to ensure impartiality in our decisions. Approved refunds will be promptly issued to the original mode of payment. For comprehensive details regarding our refund policies, including any limitations or conditions, please review the full policy on our website.
INTELLECTUAL PROPERTY RIGHTS
Ownership of Services and Content
All content, including texts, graphics, logos, images, and software used on this platform, is the property of Zenboost Limited or its content suppliers and is protected by international copyright and intellectual property laws. Zenboost Limited reserves all rights not expressly granted in and to the service and its content. Subscribers may use the platform's services for their personal, non-commercial use. However, the reproduction, distribution, display, or transmission of the content without the express written permission of Zenboost Limited is strictly prohibited.
Subscribers must acknowledge that any unauthorized use of any material contained on our platform may violate copyright and trademark laws, as well as communications regulations and statutes. This includes using the content for any public or commercial purpose, which is not allowed without express consent from Zenboost Limited. We are committed to protecting our intellectual property rights and to combating copyright infringement. As such, Zenboost Limited implements stringent measures to prevent unauthorized use of its assets, ensuring the integrity and value of its services and content are maintained.
In the case where a Subscriber or a third party infringes upon Zenboost Limited's intellectual property rights, we reserve the right to take appropriate legal action to protect our interests. This may include terminating the Subscriber's account and seeking redress through the legal system to recover any damages suffered due to the infringement.
By agreeing to use our services, Subscribers are also agreeing to respect Zenboost Limited's intellectual property rights and to refrain from any actions that would infringe on those rights. It is Zenboost Limited's policy to respond promptly to notices of alleged copyright infringement that comply with applicable international copyright law.
User License
Upon subscribing to Zenboost Limited's services, users are granted a limited, non-transferable, and non-exclusive license to access and use the services and content provided by Zenboost Limited exclusively for their personal and non-commercial purposes. This license is subject to full compliance with the terms and conditions set forth herein, including the strict prohibition against the unauthorized reproduction, modification, distribution, transmission, or exhibition of any part of Zenboost Limited's content or services. Subscribers must ensure that their use of Zenboost Limited's offerings does not in any way undermine the copyright protections in place, respecting the boundaries of legal use.
It's important for Subscribers to understand that this license does not confer any ownership rights to Zenboost Limited's content or intellectual property. Instead, it represents a privilege to access and utilize Zenboost Limited's resources within the confines of the outlined permissions and restrictions. Zenboost Limited takes its intellectual property rights seriously and employs various measures to safeguard its assets. This includes monitoring for potential infringements and taking decisive action to address any breaches of its intellectual property rights.
Violation of this user license may result in immediate termination of the Subscriber's account and could potentially lead to legal action by Zenboost Limited to rectify any losses or damage resulting from such breaches. Subscribers are therefore encouraged to exercise caution and due diligence in using Zenboost Limited's services, ensuring that all interactions with the platform are lawful and in strict adherence to the terms of this agreement.
ADVERTISEMENT AND SPONSORSHIP
The Site may feature links leading to external websites, applications, or advertisements beyond the control of familyhearted.com, including content from advertisers or sponsors. These links are not an indication of familyhearted.com's endorsement of such external sites. It is important for users to be aware that familyhearted.com does not have authority over the content or practices of these external entities and is not accountable for their actions or policies. By utilizing the Site, users acknowledge and accept that familyhearted.com bears no responsibility for any issues arising from interactions with third-party websites, their services, or software accessed through the Site. Interactions, transactions, or participation in promotions offered by sponsors, advertisers, or other third parties found on the Site are entirely between the user and the respective entities. Consequently, familyhearted.com disclaims any responsibility for potential damages or losses incurred from such dealings or their presence on the Site.
DISCLAIMER
familyhearted.com CANNOT ENSURE THAT FILES ACQUIRED THROUGH THE INTERNET WILL BE DEVOID OF MALICIOUS SOFTWARE LIKE VIRUSES, WORMS, TROJAN HORSES, OR OTHER DESTRUCTIVE ELEMENTS THAT COULD HARM YOUR SYSTEM. IT FALLS UPON USERS TO ADOPT ADEQUATE PRECAUTIONS AND CHECKS TO PROTECT THE INTEGRITY OF THEIR DATA AND DEVISE CONTINGENCY PLANS FOR DATA RESTORATION. THE RESPONSIBILITY FOR ANY RISKS ASSOCIATED WITH INTERNET USAGE VIA THIS SITE RESTS SOLELY WITH THE USER. MATERIALS PROVIDED BY THE SITE ARE OFFERED "AS IS" WITH NO GUARANTEE OF ANY SORT, WHETHER STATED OR IMPLIED. familyhearted.com EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING THOSE OF MERCHANTABILITY, SUITABILITY FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. FURTHER, familyhearted.com DOES NOT PROMISE THAT ACCESS TO THE SITE WILL BE CONTINUOUS OR ERROR-FREE, THAT FAULTS WILL BE RECTIFIED, OR THAT THE SITE OR THE SERVERS THAT ENABLE IT ARE FREE OF HARMFUL COMPONENTS. THERE ARE NO ASSURANCES CONCERNING THE PRECISION, VALIDITY, OR DEPENDABILITY OF SITE CONTENT, WHICH MAY CONTAIN INACCURACIES OR TYPOGRAPHICAL ERRORS AND IS SUBJECT TO CHANGE OR IMPROVEMENT AT ANY TIME BY familyhearted.com. USERS BEAR ALL COSTS FOR ANY SERVICE, REPAIR, OR ADJUSTMENT NEEDED AS A RESULT OF DAMAGES OR LOSSES STEMMING FROM THE USE OF THE SITE OR ITS CONTENT. familyhearted.com ALSO ASSUMES NO RESPONSIBILITY FOR ANY VIOLATION OF RIGHTS OR ERRORS IN MATERIAL AND OFFERS NO GUARANTEE THAT ITS CONTENT IS APPROPRIATE, LEGAL, OR NON-INFRINGING FOR USE ANYWHERE, CAUTIONING USERS AGAINST ACCESSING THE SITE FROM PLACES WHERE ITS CONTENT MAY BE UNLAWFUL. COMPLIANCE WITH LOCAL LEGISLATION IS THE RESPONSIBILITY OF THE USER IN SUCH SCENARIOS.
TERMINATION
familyhearted.com reserves the right to terminate or suspend access to our site immediately, without prior notice or liability, for any reason whatsoever, including, without limitation, if you breach the Terms of Service. Upon termination, your right to use the service will cease immediately. If you wish to terminate your account, you may simply discontinue using the service. All provisions of the Terms which, by their nature, should survive termination, shall survive termination, including, without warranty limitations, ownership provisions, warranty disclaimers, indemnity, and limitations of liability. This termination clause is critical to maintaining the integrity and security of the site, ensuring that all users adhere to the rules and regulations set forth for the safety and security of all involved. It gives familyhearted.com the means to enforce these rules and protect the community it serves. Users should be aware that their rights to access and use the website can be revoked at any time if they fail to comply with the terms and agreements, highlighting the importance of understanding and adhering to these guidelines for a continued and beneficial use of familyhearted.com's services and content.
COMPLAINTS POLICY
- Contact Us: Submit your complaint at [email protected].
- Acknowledgment: We will acknowledge your complaint within 2 business days.
- Resolution: Our team will investigate your complaint and aim to resolve it within 10 business days.
- Escalation: If you are not satisfied with the resolution, you may escalate the matter by contacting our customer service manager via [email protected].
CONTACT INFORMATION
Subscribers are provided with multiple communication channels, including email, postal mail, or phone, unless a specific method is outlined in the Agreement for certain situations. All inquiries, concerns, or communications concerning the Site should be directed to familyhearted.com. Additionally, any requests to terminate services on the Site must also be sent to familyhearted.com. For any questions regarding these Terms and Conditions, subscribers can contact support at [email protected].
· Website: familyhearted.com
· Company Name: Zenboost Limited
· Address: Office 7e Brook House, Rayleigh Road, Leigh-On-Sea, Essex, United Kingdom, SS9 5JG
· Registered in: United Kingdom
· Registration Number: 15791954
· Director: BILLY KANE BROTHERSTON
· VAT Number: default
· Head Office: Office 7e Brook House, Rayleigh Road, Leigh-On-Sea, Essex, United Kingdom, SS9 5JG
· Support Email: [email protected]